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Refund & Cancellation Policy

Transparent and fair cancellation policy designed for your convenience. Understand your rights and our commitment to providing reliable service.

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Transparent Policies
Customer Protection
24/7 Support
Fair Refunds
Customer First
Clear Terms
Transparent Policies
Customer Protection
24/7 Support
Fair Refunds
Customer First
Clear Terms

💳 Refund & Cancellation Policy

Clear and fair cancellation terms for your peace of mind

Customer Cancellations

Fair and transparent cancellation terms based on notice period

Cancellation Refunds Based on Notice Period

Time Before Pickup Refund Amount Status
More than 24 hours 100% refund Full refund to original payment method
12 – 24 hours 50% refund Half of booking amount refunded
Less than 12 hours No refund Booking amount non-refundable
No-Shows

Failure to attend the pickup location within the free waiting period without contact is classed as a No-Show and is non-refundable.

Important: Our free waiting period is 30 minutes for airport pickups (from flight landing time) and 15 minutes for other pickups.
Company Cancellations

If we cancel due to unforeseen circumstances (vehicle breakdown, extreme weather, driver emergency), a full refund will be issued immediately.

Note: We make every effort to avoid cancellations and will always try to arrange alternative transportation if possible.
Refund Processing

Refunds are processed within 5–7 working days to the original payment method used for booking. The exact time may vary depending on your bank or card issuer.

CUSTOMER BOOKING AGREEMENT

By booking with Ghouri Transport Ltd, you agree to our terms and policies

Your Agreement With Us

By placing a booking with Ghouri Transport LTD, you acknowledge and agree to our:

Privacy Policy

How we collect, use, and protect your personal information in compliance with GDPR.

Terms & Conditions

General terms governing our services, liabilities, and customer responsibilities.

Refund & Cancellation Policy

The policy you are currently viewing regarding cancellations and refunds.

Important Notes
  • Booking Confirmation: Your booking is confirmed only after you receive a confirmation email/SMS from us.
  • Changes to Booking: Changes to pickup time or location may be subject to availability and additional charges.
  • Force Majeure: We are not liable for delays or cancellations due to circumstances beyond our control (extreme weather, road closures, etc.).
  • Special Events: Different cancellation terms may apply for weddings, corporate events, and special occasions.

Need Assistance?

Contact our customer support team for cancellation requests or policy queries

Call Support

Speak directly with our customer service team for immediate assistance with cancellations or refunds.

Call: 07400 751647

Email Support

Send us an email for cancellation requests or policy questions. We respond within 24 hours.

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WhatsApp Support

Message us on WhatsApp for quick queries about cancellations, refunds, or policy clarification.

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Cancellation Procedure

To cancel your booking, please contact us via phone, email, or WhatsApp with your booking reference number. Refunds will be processed according to the notice period as per our policy above. For immediate cancellations outside business hours, please use WhatsApp or email.

Clear Policies, Fair Service

At Ghouri Transport Ltd, we believe in transparent policies and fair treatment for all our customers. Our refund and cancellation policy is designed to be clear, reasonable, and customer-focused.

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Transparent

No hidden terms

Fair

Reasonable terms for all

Supportive

24/7 customer support